DMI Home Builders
Warranty Info
What Your 1-1-10 Warranty Includes
Your StrucSure Home Warranty includes three layers of protection that begin the day you close on your home:
1-Year Workmanship & Materials Coverage
1-Year Systems Coverage
The one-year warranty provides surety coverage and backs the builder’s warranty on defects in the wiring, piping, and ductwork in the electrical, plumbing, heating, cooling, ventilating, and mechanical systems. Covered components of a home that do not meet the established Performance Standards during the first two years will be repaired, replaced, or paid for under our warranty in the event the builder is unable to do so.
10-Year Structural Coverage
Why This Warranty Matters
A StrucSure warranty adds meaningful value to your homeownership experience by offering
Third Party Protection
Trusted, third-party protection from a company that has supported builders and homeowners nationwide since 1997.
Trusted Reinsurance Backing
Reinsured by A.M. Best A+ rated Lloyd’s of London, one of the world’s most respected insurance markets.
clear performance standars
Clear performance standards, ensuring everyone understands what is covered and how warranty items are evaluated.
straightforward requests
Straightforward processes for handling warranty requests if they ever become necessary.
transferable coverage
Transferability, which means the warranty can be transferred to a subsequent buyer—often enhancing the resale appeal of your home.
peace of mind
Peace of mind knowing your investment is protected by a stable, reputable warranty program designed specifically for new-construction homes.
About StrucSure Home Warranty
Since 1997, StrucSure Home Warranty, LLC has provided third-party, insurance-backed warranties to builders across the United States. Their programs cover workmanship, materials, mechanical systems, and structural components, offering long-term protection while supporting industry standards and homeowner confidence. With the added strength of Lloyd’s of London reinsurance, StrucSure provides dependable coverage backed by world-class financial security. Learn more at www.strucsure.com/homeowners/.
Warranty Service
At closing, you were provided with warranty information detailing your responsibilities as a homeowner, DMI Homes’ responsibilities as your builder, applicable coverage periods, and warranty limitations.
DMI Homes coordinates warranty service for eligible claims in accordance with the applicable warranty guidelines. Before submitting a claim, please review your StrucSure Home Buyers Warranty Manual to determine whether the issue is covered or falls under routine homeowner maintenance.
How to Request Warranty Service
1. Review Your Warranty Coverage
Consult your StrucSure Home Buyers Warranty Manual to determine whether the reported issue qualifies for warranty service. Normal wear and tear, routine maintenance, and items excluded by your warranty are generally the homeowner’s responsibility.
2. Submit Your Warranty Request
All non-emergency warranty claims must be submitted in writing using one of the following methods:
Email: warranty@dmihomes.com
Online: Submit a Warranty Claim
Please include your name, property address, phone number, email address, and a detailed description of the issue. Please include photos whenever possible to help us evaluate your request.
3. Emergency Warranty Requests
Emergency situations, including active water leaks, loss of water service, complete air conditioning failure, electrical hazards, or other conditions posing an immediate risk to safety or property, should be reported immediately by phone and email.
Call: 239-267-2161
Email: warranty@dmihomes.com
Homeowners should take reasonable precautions to prevent further damage, including shutting off water or electrical service when safe to do so. For situations involving immediate danger, contact the appropriate emergency services.
4. Warranty Review & Coordination
Upon receiving your request, DMI Homes will review the reported issue, applicable warranty dates, and coverage requirements.
If the issue qualifies for warranty service, we will coordinate with the appropriate subcontractor or service provider to arrange an inspection or repair. The service provider will contact you directly to schedule an appointment.
If the issue is not covered or falls outside the applicable warranty period, we will notify you with an explanation.
5. Scheduling Warranty Appointments
Routine warranty appointments are scheduled during regular business hours, Monday through Friday, excluding holidays. Emergency requests will be prioritize d based on the nature and severity of the issue and service availability.
6. Provinding Access to Your Home
You or an authorized representative must be present during scheduled warranty appointments to provide access to the property and allow our service provider to evaluate or address the reported issue.
Important Warranty Information
DMI Homes is committed to addressing legitimate warranty concerns in a professional and timely manner. Please be aware that routine homeowner maintenance, normal wear and tear, and items specifically excluded under your warranty are not covered warranty repairs.
Warranty service and coverage determinations are subject to the terms, conditions, and limitations of your applicable StrucSure Home Buyers Warranty.
If you have questions regarding warranty coverage or need assistance determining whether an issue qualifies, please email warranty@dmihomes.com or use our Online Warranty Claim Form.
We appreciate the opportunity to assist you and remain committed to the quality and craftsmanship of your DMI home.
